Shipping policy

Delivery time

Delivery time is 2-3 working days from order.

Shipping

All deliveries are made to agents/delivery points via Schenker and DHL.

Private individuals

Shipping costs are shown at checkout depending on which shipping company. Lacquer pencils are sent with Postnord Goods directly to the letterbox.
Business
Shipping cost between is shown at checkout depending on which shipping company. Lacquer pencils are sent with Postnord Goods directly to the letterbox.

Notification is normally made by phone, SMS or letter. Packages normally remain with the agent for 14 days. Packages that are not collected will be charged a handling cost of SEK 150 if the shipment is returned. It is the buyer's responsibility to ensure that the address, telephone number and email address used when ordering is correct and to pick up the delivery from the agent or supplier that the forwarder uses.

If an item is out of stock, you will be notified of this and you have the option to cancel your order.

In cases where stock and order goods are ordered in the same order, all products are sent when the order goods arrive at our warehouse.

Please check that the recipient address entered at the time of purchase is correct. We are not responsible for incorrect or incomplete address information being provided. These can get lost in mail handling or delivered to the wrong address. We are not obliged to replace or compensate for this.